{"id":16521,"date":"2019-03-04T12:16:34","date_gmt":"2019-03-04T12:16:34","guid":{"rendered":"https:\/\/durres.gov.al\/model-kerkese-dhe-ankese\/"},"modified":"2019-03-04T12:16:34","modified_gmt":"2019-03-04T12:16:34","slug":"model-kerkese-dhe-ankese","status":"publish","type":"post","link":"https:\/\/durres.gov.al\/en\/2019\/03\/04\/model-kerkese-dhe-ankese\/","title":{"rendered":"Sample Request and Complaint"},"content":{"rendered":"

Standards and procedures to be followed for making requests for information and complaints. Includes the disclosure of:<\/strong><\/span><\/p>\n

Request for information\u00a0<\/strong><\/span><\/p>\n

1. The request for information shall be made in writing and shall be sent by hand, by post or by electronic mail, correctly indicating the identity of the requester and his signature. In any case, the request shall be registered in the Register of Requests and Responses, provided for in Article 8 of this Law. 2. In any case, the request for information shall be registered and assigned a serial number. The serial number, together with the contact details of the coordinator for the right to information, shall be given to the requester who has made the request for information. 3. Requests for information shall be registered in the order of submission and shall be treated without distinction between them.\u00a0<\/span><\/p>\n

2. The request for information must contain:\u00a0<\/span><\/p>\n

a) the name and surname of the applicant;\u00a0<\/span><\/p>\n

b) the postal or electronic address where the information is requested to be sent;\u00a0<\/span><\/p>\n

c) description of the information required;\u00a0<\/span><\/p>\n

\u00e7) the format in which the information is preferred;\u00a0<\/span><\/p>\n

d) any data that the applicant considers may assist in identifying the information requested. 5. If the request for information does not specify the format in which the information is requested, it shall be provided in the most efficient manner and at the lowest cost to the public authority.\u00a0<\/span><\/p>\n

Deadline for receiving information:<\/strong><\/span><\/p>\n

1. The public authority shall handle the request for information, submitting the requested information as soon as possible, but no later than 10 working days from the date of its submission, unless otherwise provided by special law.\u00a0<\/span><\/p>\n

2. When the public authority that receives the request for information sends it to another authority, it shall respond no later than 15 working days from the date of receipt of the request by the first authority.\u00a0<\/span><\/p>\n

3. The deadline provided for in points 1 and 2 of this article may be extended by no more than 5 working days for one of the following reasons: a) the need to search for and review numerous and voluminous documents; b) the need to extend the searches to offices and premises that are physically separate from the central office of the authority; c) the need to consult with other public authorities before taking a decision on whether or not to comply with the request. The decision to extend the deadline shall be immediately notified to the applicant.\u00a0<\/span><\/p>\n

4. In any case, failure to process the request for information within the aforementioned deadlines will be considered a refusal.<\/span><\/p>\n

\u00a05. The provisions of this article also apply to access to archival information of any type.<\/span><\/p>\n

Handling requests for information<\/strong><\/span>\u00a0<\/span><\/p>\n

Deadlines for processing the request by the municipality administration<\/em><\/span><\/p>\n

1. In cases where the public authority to which the request for information is addressed is unclear regarding the content and nature of the request, it shall contact the applicant immediately, but in any case no later than 48 hours from the date of submission of the request, to provide the necessary clarifications. In any case, the public authority shall assist the applicant in clarifying the request.\u00a0<\/span><\/p>\n

2. If, after examining the request, the public authority finds that it does not possess the requested information, it shall, no later than 10 calendar days from the date of submission of the request, forward it to the competent authority, informing the applicant. The only reason justifying forwarding the request to another authority is the lack of the requested information.<\/span><\/p>\n

3. The public authority to which the request for information has been addressed shall notify the applicant that his request has been sent to another authority, and shall inform him of the contact details of the authority to which the request has been sent.\u00a0\u00a0<\/span><\/p>\n

Ways of providing information\u00a0<\/em><\/span><\/p>\n

1. All requests for information are handled, as a rule, through free consultation of information in the premises of the public authority, through the unique government portal e-albania.al or, where appropriate, through the official website of the public authority on the internet.\u00a0<\/span><\/p>\n

2. Requests relating to written documents shall be handled by making available to the requester: a) a full copy, in the same format as that used by the public authority, except in special cases; b) a full copy of the information via electronic mail, when the information is available in such a form or can be converted.<\/span><\/p>\n

\u00a03. Regarding requests related to other forms, the information shall be provided in the most effective manner and at the lowest cost to the public authority.\u00a0<\/span><\/p>\n

4. In any case, the decision to reject the requested form shall be given in writing and justified.<\/span><\/p>\n

Information provided previously<\/em><\/span><\/p>\n

1. The public authority shall make it possible for information, which has been provided at least once to a requester, to be made available in the most practical manner possible to all other persons who may request it in the future.<\/span><\/p>\n

2. Requests for information recorded in the Register of Requests and Responses shall be fulfilled no later than 3 working days from the moment of submission of the request.<\/span><\/p>\n

Fee for providing information<\/em><\/span><\/p>\n

Fiscal package, VKB NO.468 dated 23.12.2017<\/span><\/p>\n

Public administration services are free of charge. The provision of information may be subject to a fee, previously determined and made public by the public authority on its website and in public reception areas. The fee is the cost of reproducing the requested information and, where appropriate, sending it. Information requested electronically is provided free of charge.\u00a0<\/span><\/p>\n

The cost of reproduction cannot be higher than the actual cost of the material on which the information is reproduced. The cost of delivery cannot be higher than the average cost of the same service on the market.\u00a0<\/span><\/p>\n

Subjects that benefit from free information<\/strong><\/p>\n

Citizens regularly registered in social assistance schemes, as well as beneficiary entities, according to Law No. 10 039, dated 22.12.2008, \u201cOn Legal Aid\u201d, as amended, benefit from free information up to a certain number of pages for each request or at the equivalent value when the information is provided in another format.
The Minister of Justice and the Minister of Finance shall, by joint instruction, determine the number of pages for which information is available free of charge, pursuant to point 4 of this article, as well as the cases of exemption from payment of the fee.<\/p>\n